customer support
Stay on top of all things in the customer support industry.
When to offer customer voice support for your startup
Voice customer service and phone support are important for your business. When should your customers be able to call customer support?
8 common customer service mistakes & how to avoid them
Customer service mistakes can be devastating to a business that isn’t aware of and prepared to avoid. Read now to find out!
Freshdesk Help Desk Spotlight
Learn all about the cloud-based customer service software including key features and help desk hacks.
Your complete guide to customer service training
Customer service training is vital in providing exceptional customer experiences that create loyal brand champions.
Help Scout help desk spotlight
Check out the overview of the Help Scout platform including SaaS solution features, automation capabilities, and search functionality.
Zendesk help desk spotlight
Read up on the Zendesk customer support platform including top features, integrations, and some helpful tips!
Gorgias help desk spotlight
Everything you need to know about the Gorgias help desk including features, benefits, and helpful hacks!
What is help desk support?
Having support managing your help desk is essential for any business to be able to provide great customer service. Find out more about help desk support!
Mastering brand voice and values with outsourced CX teams
Learn more: Empower outsourced CX teams to communicate in your brand voice.
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