customer support
Stay on top of all things in the customer support industry.
Your brand’s secret weapon for explosive customer loyalty
Building strong customer loyalty hinges on consistently delivering exceptional value at every touchpoint.
The 5 best SaaS customer support companies
Investing in the right support solution is crucial for building long-lasting customer relationships. Explore the top 5 SaaS support companies redefining customer service excellence.
What makes great customer support for SaaS companies?
Most SaaS companies focus on customer success as part of their growth strategy. But what makes great customer support? Here’s what I found from five of our best-performing SaaS clients.
Pre-sales + post-sales customer support
From the initial spark of curiosity to nurturing a loyal relationship, pre and post-sales support play distinct roles in shaping customer experiences.
Convert curiosity into cash on your online store
Despite being dismissed as being “too hard”, this ecommerce strategy is helping more brands increase revenue by 40%
How to clear ticket backlog successfully
Read the six crucial steps to effectively solve customer support backlog.
How to forecast customer support staffing needs
The very first step to preparing for a busy season is headcount forecasting. Try the forecasting calculator to be proactive and get your team ready!
24/7 customer stats to pay attention to
Thinking about 24/7 or after-hours customer support? Read the top stats you need to know when kicking off 24/7 support.
Follow the sun vs. graveyard shift 24/7 customer support models
See how we harness the follow the sun model to provide round-the-clock global support, eliminating the need for our team to endure overnight shifts.
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