Freshdesk is a cloud-based customer service software that provides help desk support with smart automations. Created by Freshworks, the omnichannel software supports several features to improve customer engagement.
What are the main features of Freshdesk?
Freshdesk converts requests via support channels including chat, email, phone, website and social media into tickets- unifying ticket resolutions across channels. The help desk lets you automate support workflows, create custom tags, set up automatic email notifications, write canned responses, and automate ticket assignments based on agent profiles. Freshdesk also has features including an AI-powered support chatbot and a self-help community feature.
What types of companies benefit from Freshdesk?
Companies of all sizes use Freshdesk, but it is most commonly used by mid-sized companies of 51-1,000 employees. Brands including Klarna, Hamley’s, and BrewDog work with Fresdesk. There is no SMS or Instagram integration, so it may be harder for certain brands to utilize the platform.
Freshdesk help desk hacks
- Embed forms on your website or inside a product page
- View chatbot conversations in real time
- Automatically reopen a ticket when a customer responds
Integrate your help desk with Influx
Integrate your help desk and build a scalable customer support operation today with Influx. Our platform connects to all major help desks including Freshdesk, Zendesk, Help Scout and more.
