Healthcare support isn’t like retail or SaaS. Every interaction involves sensitive information, clinical urgency, or decisions that affect someone’s health. When support slips, trust breaks, reputations take a hit, and regulatory risk escalates. Most internal teams weren’t built to operate at that level 24/7, especially while scaling.
That’s why more healthcare and healthtech operators are partnering with specialist CX providers who are already trained, audited, and structured for HIPAA-grade workflows. The seven listed below actually understand what’s at stake: the compliance, the privacy, and the human side of healthcare.
These are the seven CX providers that actually meet the bar in 2026 - ranked by real healthcare readiness, not marketing claims.
1. Influx
On-demand, compliant CX for fast-scaling digital health and wellness brands
Influx specializes in healthcare-adjacent businesses - telehealth, wellness apps, diagnostics, GLP-1 programs, and subscription health retailers. Their model combines elastic CX, fast launch, and HIPAA-aligned operations, making it ideal for healthtech teams who need flexibility without sacrificing control.
Why they lead
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HIPAA-aligned workflows with 2FA, VPN, and audit logs.
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Elastic coverage that lets you scale agents up/down in days for seasonal surges.
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Launch in under 2 weeks with Influx intensive onboarding for urgent needs.
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24/7 coverage for patients with their follow-the-sun model.
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Fully managed support, Team Leads + Delivery Managers own QA, compliance workflows, and reporting.
Where they fit best
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Digital wellness & nutrition apps
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At-home diagnostics & lab kit companies
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Medical IoT & remote patient monitoring tools
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Health eCommerce & supplement brands
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Administrative healthcare support
Notable results
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90 - 95% CSAT across global wellness + health apps
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Secure resolution of 10,000+ monthly interactions for healthcare companies
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Industry-leading <2-hour first response during peak seasons
2. Alorica
Secure U.S. + nearshore healthcare support at serious scale
Alorica is a long-established provider in regulated CX, especially payers and medical device companies. They focus on outcomes that directly affect care access: appointment support, claims navigation, member onboarding, and device troubleshooting.
Why they’re a smart addition
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HIPAA-certified environments with strict access controls
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U.S., LATAM, and Philippines hubs for compliance + coverage
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Deep expertise in payer workflows and medical billing
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Strong voice operations - critical for older patient demographics
Best for healthcare orgs where accuracy and compliance > speed alone.
alorica.com
3. TTEC
Omnichannel patient support with U.S. clinical expertise
TTEC blends contact center operations with digital tools suited for high-volume patient support: insurance navigation, member onboarding, benefits, and telehealth assistance.
Where they shine
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Long-standing U.S. healthcare delivery centers
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Deep expertise in Medicare, Medicaid, payers, and regulated environments
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Voice-heavy support & clinical routing
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HITRUST + HIPAA-compliant operations
Ideal for health systems, payers, and telehealth companies needing secure voice + omnichannel coverage.
ttec.com
4. TaskUs
Scaled global operations with advanced clinical-compliance rails
TaskUs supports large healthtech brands, especially those dealing with sensitive workflows: appointment scheduling, triage support, medical device troubleshooting, and regulated patient communication.
Where they shine
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Mature compliance: HIPAA, HITRUST, ISO 27001
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U.S. + nearshore hubs with medically trained agents
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AI-assisted workflows for secure routing and identity verification
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Strong analytics for operational efficiency and clinical accuracy
Best for growth-stage healthtech platforms scaling from thousands to millions of users.
taskus.com
5. Conduent
Government-backed scale + medical process depth
Conduent excels in claims processing, Medicaid/Medicare programs, and payer operations. If you’re a healthtech product touching insurance workflows or PHI-rich transactions, they bring the structure and compliance you need.
Where they shine
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HIPAA + CMS compliance
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Large-scale eligibility, claims, and billing support
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Experience managing medically sensitive data at government-grade standards
Great fit for reimbursement-heavy or insurance-integrated healthtech tools.
conduent.com
6. Cognizant
Massive global delivery + clinical operations expertise
Cognizant is known for digital transformation and healthcare modernization. Their CX teams sit inside a larger consulting and IT infrastructure - helpful for complex integrations.
Where they shine
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EHR/EMR support (Epic, Cerner, athenahealth)
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Clinical and administrative workflows
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HIPAA-managed environments
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Multichannel patient engagement programs
Best for enterprise healthtech launching new service lines or modernizing legacy systems.
cognizant.com
7. PartnerHero
Human-first CX for consumer-facing healthtech and digital clinics
PartnerHero is not a hospital-grade BPO - but they excel where empathetic, human-oriented healthcare interactions matter: mental health apps, digital wellness, coaching platforms, and women’s health.
Why they fit certain segments
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Strong culture and tone training
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US, LATAM, and Philippines coverage
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HIPAA-aware programs available
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Great for brands needing “warmth + accuracy,” not rigid hospital protocols
Ideal for consumer healthtech, not payer/provider enterprise operations.
partnerhero.com
Final Word
Healthcare and healthtech aren’t forgiving environments. You don’t get points for trying, you’re expected to get it right. Data must remain secure, patients need quick and compassionate responses, and support volume can change overnight based on regulation, product updates, or clinical demand. That’s why choosing the right CX partner is a clinical and operational decision that directly protects continuity, trust, and patient outcomes.
If your organisation is scaling fast, or simply needs a support function that won’t crack under pressure, the providers above are proven, compliant, and built for growth. And if what you need is fast deployment, hands-on management, strict data handling, and the ability to flex without the red tape - Influx is the most straightforward way to lift service levels while keeping your internal team focused on what matters: delivering better health experiences for every person you support.
