customer support
Stay on top of all things in the customer support industry.
6 key strategies to scale your customer support team
When your business is growing too fast, it’s time to consider scaling. Find out how to scale your customer support team today!
How to provide 24/7 customer support
Keeping customers happy is essential for any successful business. How can you do that? 24/7 customer support. Find out how to deliver this today.
Omnichannel vs. multichannel support
Omnichannel support is seamless. Find out the difference between omnichannel and multichannel support today!
7 bits of advice for new customer support agents
Customer support agents play a huge role in representing a brand. Here are some useful advice to guide new agents on delivering exceptional customer experiences.
SaaS customer support: 6 ways to boost your team
Build an outstanding SaaS customer support team with these proven, actionable tips.
Holiday shopping support ticket trends
How much of a ticket spike can eCommerce brands expect during holiday sales shopping periods? Take a look at our support ticket data compiled from 10 eCommerce brands to help you plan.
Best Zendesk apps for eCommerce - most popular
The Zendesk app marketplace includes more than 1,300 apps. These apps help with everything from multichannel communication to ticket personalization. Here are the top 5.
Customer support vs. customer success
With the help of expert Kirsty Traill of Hootsuite, we’re breaking down the definition of customer support vs. customer success, the key differences, and why it’s important for you and your company to know.
What 10+ years in support taught us about working with customers
Communication can be difficult for everyone, even when your job is centered on it. As a customer support representative, you must draw on a wide range of talents, including basic communication skills.
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