AKKO case study: After-hours coverage for 142% ticket increase via live chat and email
See how Influx used after-hours coverage to tackle a 142% ticket increase via live chat and email with a perfect brand match.
9 steps to reset your business budget for Q1
It's essential to reset business budgets to spend wisely and to plan for any uncertainties that may lie ahead. These 9 steps will get you started!
Why you need call center outsourcing
Get answers to questions including what is call center outsourcing, how much does it cost, and why outsource.
7 pillars of effective ecommerce customer service
The best eCommerce customer service starts internally. Learn how to improve customer service in eCommerce with these 7 pillars!
Biteable case study: 24/7 support with 2-minute resolution time and 90% CSAT
How Biteable, a video building community with 4 million+ members, works with Influx to provide 24/7 support and sales with a median response time of four minutes.
7 customer support tips to provide excellent experiences
Excellent customer support is an opportunity to build relationships with customers. These 7 tips will help you master it!
When to offer customer voice support for your startup
Voice customer service and phone support are important for your business. When should your customers be able to call customer support?
8 common customer service mistakes & how to avoid them
Customer service mistakes can be devastating to a business that isn’t aware of and prepared to avoid. Read now to find out!
The 8 best help desk software for 2023
Looking to improve your customer experience in 2023 with a quality help desk? Find out more about which one is right for your business.
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