What to know about inbound & outbound call centers
Learn the difference between inbound and outbound call centers to know which is right for your business.
Handling 8000 calls per week while achieving a 94% CSAT
See how Influx handled 8000 weekly calls, decreasing call abandonment rate by 10x while maintaining a 94% CSAT.
The 5 best SaaS customer support companies
Investing in the right support solution is crucial for building long-lasting customer relationships. Explore the top 5 SaaS support companies redefining customer service excellence.
How to outsource your Shopify customer service
How do you hire an outsourced Shopify support team while improving your growth? We dive in here.
Mobile app with 30 million global users improves CSAT from 90% to 94%
See how a leading audiobook app company reduced first response time by 80% and managed an increased volume of 7,000 tickets/month.
What makes great customer support for SaaS companies?
Most SaaS companies focus on customer success as part of their growth strategy. But what makes great customer support? Here’s what I found from five of our best-performing SaaS clients.
Pre-sales + post-sales customer support
From the initial spark of curiosity to nurturing a loyal relationship, pre and post-sales support play distinct roles in shaping customer experiences.
Convert curiosity into cash on your online store
Despite being dismissed as being “too hard”, this ecommerce strategy is helping more brands increase revenue by 40%
How to provide exceptional experiences and turn customers into advocates
Learn six ways to provide amazing customer support experiences and turn customers into advocates.
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