Case Study

8 dedicated agents handle 5,000 tickets/month with a 56% decrease in missed calls

See how a mobile app for summer camps scaled their customer service team to handle 5,000 tickets/month, reducing missed calls by 56%.

customer support

How eCommerce brands can scale CX for Mother’s Day

Find out how to scale your brand with global, 24/7 CX support this Mother's Day

customer support

How to Choose an Outsourced Customer Service Company

Finding an outsourced CX partner & extension of your brand can be daunting. Here's the top 10 things to consider

customer support

The 5 best customer support outsourcing companies for brands

Out the thousands of companies, which ones will uphold your brand? These 5 will.

customer support

The best call center companies for global support: A data-driven breakdown

Find out how to support your brand with global, 24/7 CX support

resources and guides

Top 10 Tech Support Outsourcing Companies in 2025 (Ranked)

Compare the top 10 best tech support outsourcing companies

customer experience

How to use Consio to generate more revenue for your eCommerce brand

Find out how to utilise Consio can be implemented to generate more revenue for your eCommerce brand

research

How to forecast support cost and headcount as your company grows

Forecasting headcount is important, even if you aren't in a scale-up period. Use this simple forecasting model to calculate your headcount needs.

research

Three ways to add AI to your customer service stack (with examples and quotes from CX leaders)

AI is changing how customer service leaders build their teams. Read about three ways to add AI to your service stack.