Zendesk Tutorial: Activating CSAT
CSAT can be one of your most valuable tools when tracking the pulse of your customers. In this tutorial - we are going to run you through how you set it up within Zendesk.
How to build a SaaS support team with Emily Howman, customer service manager at Biteable
Emily Howman runs global support for Biteable. Learn how she built her team to deliver 24/7 fast support via Intercom.
Support team alignment and metrics - Interview with Steve Noone O'Connor from Vend
Read how Vend provide an industry leading customer experience that helps power their entire business.
Building the world’s easiest solution for buying unique and affordable wedding rings
See how Manly Bands differentiates themselves from the competition by delivering thoughtful and fast responses.
Influx Year in Review: 2017
We’re in the busiest support season of the year! Start from updating our primary selling proposition to launching a new service. Here are all the highlights.
How to fit Support as a Service into your existing support operation
Almost all of our clients have existing internal agents or managers that work with us. By combining an existing support team with Influx, our clients can both guarantee coverage and invest in their own teams and systems.
When should a company use Support as a Service?
Support as a service is utilized by companies to free up internal resources, provide consistent customer support, and gain competitive advantage. It is best utilized as a tier 1 support operation, meaning the outsourced experts answer inbound messages with concise, knowledgeable answers and precise documentation.
Using excellent CX to differentiate, focus and grow - Interview with Eva Schaller from Sendle
This interview dives into how CX strategy fits into a growth drive powering 3x year on year growth.
How trials work - getting started with Influx
With Support as a Service, we have a pre-built, pre-managed team, ready to help answer tickets in your help desk.
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