8 stats that make the case for better support planning this holiday season
2021’s holiday season is going to be the biggest yet. See what consumers expect from this years holiday season - turn your CX into a growth engine.
Winkl case study: Instant live chat support with a 94% customer feedback rating
See how Winkl partners with Influx to deliver 1m 15s response time averages over live chat 20/7.
Brands improve their star ratings by 24% while working with Influx
Star ratings are one of the best indicators of a brand’s reputation. We looked into how well executed CX strategies drive business value and growth.
How to manage the most common ecommerce customer service complaints and questions
When things go wrong on an ecommerce customer's journey, swift and empathetic resolutions will make a huge difference.
How to handle unexpected spikes in ticket volume
Planning for support ticket spikes - both expected and unexpected - is a crucial component of any CX strategy. Here are three quick tips on how to plan for the unexpected. Watch the video!
Can live chat outsourcing deliver excellent customer service and boost sales? Here are the facts
Many companies have turned to live chat for customer support and sales, and here's why.
SaaS customer support: 6 ways to boost your team
Build an outstanding SaaS customer support team with these proven, actionable tips.
Karbon case study: Delivers 24/7 worldwide customer support with 80%+ CSAT and 2,000 conversations a month
See how Karbon managed 3x growth with Influx to deliver 24/7 live chat support.
3 simple levers for effective onboarding
Effective customer support onboarding can be as simple as knowing which three levers to pull, and when.
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