What is Business Process Outsourcing (BPO)?
BPO is a fantastic way for businesses’ to alleviate pressure by delegating important processes to an external company. Read to find out why BPO is important!
What is support as a service and why you need it
Our detailed guide provides everything you need to know about Support as a Service and why it’s so important for your business! Read to find out more.
3 steps to unleash your CX team and boost your brand
The customer experience team is a vital part of your company's brand. Learn how to pivot your CX department in these three steps.
The ultimate guide to outsourcing your e-commerce customer service in 2022
More than ever before, companies are choosing to outsource e-commerce customer support because it is easy, efficient, and scaleable,.
7 bits of advice for new customer support agents
Customer support agents play a huge role in representing a brand. Here are some useful advice to guide new agents on delivering exceptional customer experiences.
Discover the 5 best practices for live chat outsourcing
Live chat remains a popular channel to connect with customers. Here are five important elements to outsourcing live chat to the right partner.
8 Best Practices for SaaS Customer Support
Knowing what constitutes exceptional SaaS customer support and how to implement it can boost your business’s performance significantly.
How to boost your customer experience in 5 simple steps
We asked some of the team at Influx for their top support tips when it comes to leveling up your customers' experience. Watch the video for the full breakdown!
7 steps to prepare for seasons of scale
Black Friday CX tips from Laurin Thompke at Casely – which grew 16,594% in three years earning them #17 on Inc. 5000
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