Leadership and the power of authenticity in a remote workforce
Meet Ell, a Project Manager based in Toronto, Canada. Since starting at Influx in 2017, Ell relocated from Jamaica and has learned lots of leadership skills along the way.
Partnering customer success and marketing teams
Align your marketing and customer success teams to improve customer experience and better understand the customer journey.
How to de-escalate an angry customer
De-escalation of angry customers is an art form and when performed correctly, can even lead to long-term, happy customers. Read our guide to find out more!
AnimalHouse Fitness case study: Maintain inbox zero with great brand match for social media coverage
See how AnimalHouse Fitness works with Influx to maintain inbox zero and handle social media inquiries with excellent brand match.
How to engage remote employees for improved CX
Keeping remote employees satisfied and engaged has a direct impact on customer experience. Improve remote employee engagement with this quick read!
Freshdesk Help Desk Spotlight
Learn all about the cloud-based customer service software including key features and help desk hacks.
Setting up FAQ macros to save time and money
Macros are a powerful tool for customer support teams that saves time and money. Optimize your response time and get macros set up today!
Flexibility and diverse talent at Influx
Meet Guilhermo, a Customer Service Agent located in Sao Paolo, Brasil. Learn about the flexibility and talented team members that make up Influx.
How to improve retention rate with CX
Customer experience and retention go hand in hand. Improve your retention rate with these CX strategies!
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